Refund policy

We have a 30-day return policy, which means you only have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zodi4me.shop. Please note that returns will need to be sent to the following address: Please contact us for return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a processing a return will not be accepted.

You can always contact us for any return questions and or our return process at info@zodi4me.shop.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like damaged products such as already previously worn , stained, ripped , or any wear n tear of product and or doesnt meet to return policy requirements. We also do not accept returns after the return policy terms have expired. We do not accept returns being shipped back to zodi4me outside of US regions must be returned and shipped back to zodi4me via only USPS shipping and or US courier company . Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get an exchange is to request and process a return with the item you have previously purchased , and once the returned items is accepted, can proceed with an exchange and or make a separate purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, zodi4me is a US based only store that only ships within the US regions if the merchandise is being shipped to you by a US customer please contact the shipper to contact us about the return and refund process. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt and or proof of purchase confirmation reciept.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved . If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund . 
If more than 15 business days have passed after confirmed approval your return, please contact us at info@zodi4me.shop.